Kent Obtains Certification to New ISO Standards
2nd May, 2017
Kent is pleased to announce that we have obtained certification to the newly updated ISO Standards, including:
- Quality Management Systems: AS/NZS ISO 9001:2016
- Environmental Management Systems: AS/NZS ISO 14001:2016
This certification demonstrates Kent’s commitment to exceeding stringent industry standards. We engage a ‘measure to manage’ philosophy across everything we do, from our customer service through to operations and management.
To become certified, Kent underwent an evaluation process that included an in-depth review of our management systems and documentation, and various audits and assessments. We also redeveloped our highly detailed IMS (Integrated Management System). All our branches will now work in compliance with this newly updated IMS.
This certification demonstrates that Kent is dedicated to maintaining the highest levels of quality and responsiveness in delivering customer satisfaction. Policies, procedures and instructions govern all aspects of our business to: define objectives, structure, responsibilities and authorities; document activities for confirmation and record-keeping purposes; and ensure that employees and subcontractors always know how to comply.
In fact, in 1999, Kent became the first Australian company to achieve the world’s highest quality assurance standard in the international moving industry, Ernst & Young’s FAIM/ISO accreditation. Kent is also certified to Occupational Health & Safety Management Systems, AS/NZS 4801:2001.
For more information, visit: https://www.kentrelocationservices.com.au/certifications