Our core strength for almost 70 years has been providing exceptional domestic and international removals. And although we have grown to become the largest tier one Australian head quartered relocation and removals company, our international moving division continues to be one of our flagship services.
The key to our success
The key to our international success has been our ability to apply our extremely high domestic removals standards and quality operational procedures to the selection and management of our international removals partners.
Unlike other global providers that have to exclusively use their own branch or franchise locations here and abroad, which often are not in themselves market leading providers, we are committed to partnering only with those international providers that meet our highest standards and most appropriately fulfil our clients’ needs. So, it is with our “best-in-class” global network, and almost 70 years international expertise, that we can consistently deliver our Australian and overseas clients the same international moving excellence they would expect from us domestically.
Our experienced international removals team seamlessly manages every aspect of an international move, from our custom international packing materials and special handling, to meticulous management of insurance, customs and other regulatory documents.
- Corporate satisfaction guaranteed…
We align our solutions to your business goals and objectives, and guarantee to meet or exceed our agreed KPIs or rebate you accordingly.
- Assignee satisfaction guaranteed…
We deliver a seamless stress-free relocation/moving experience, and guarantee to meet or exceed a 95% Customer Satisfaction Index or rebate you accordingly.
- Transparent and competitive pricing guaranteed…
We guarantee auditable, full “open book” disclosure of cost-plus pricing and mutually agreed and consistent competitive rates.
- Consistent service supply worldwide guaranteed…
We guarantee a global delivery network held to exceptional performance standards and SLAs, as well as peak body compliance and accreditation, including:
- AIMA – Australian International Movers Association
- OMNI – Overseas Moving Network International
- FIDI – International Federation of International Furniture Removalists
- BAR – British Association of Removers
- AMSA – American Moving and Storage Association
- IAM – International Association of Movers
- SAIMA – South African International Movers Association
- Single point of accountability and 24/7 access guaranteed…
We guarantee a dedicated Account Manager supported by a senior relocation/removals team and 24/7 access.
- Expert international moving, shipping and logistics division
- Superbly trained professional removalists…
… each having undergone our industry-leading Kent Removals Academy,enrolled in ongoing continuous improvement, and held to strict KPIs
- Our unique Guardian Packing System…
which features the world’s most advanced protective packing materials and processes, (request a brochure)
- Skilful loading directly into our own custom designed shipping containers…
which compared to other providers reduces cost and eliminates the additional risk of double handling on pickup and delivery
- Comprehensive management of import/export paperwork…
… including customs, clearance, quarantine and other regulatory documentation
- Extensive service delivery locations throughout Australia and abroad
- State-of-the-art fleet of moving trucks and containers
- Real-time 24/7 online shipment tracking
- Removals insurance protection
- Seamless integration with our other removal services, including…
If you’d like to learn more about how our International Removals/Moving Services can seamlessly and flawlessly manage every aspect of your international move, contact us to speak with a Relocation Specialist today.